Right to repair
Repairs are carried out by our authorized service partners. They have the relevant product knowledge of our appliances and have access to all necessary spare parts.
Our Partner for Small Domestic Appliances
Dieter Gren GmbH
Krefelder Straße 500
41066 Mönchengladbach
02161 17 475
info@gren24.de
Indicative Prices for Typical Repairs
The following prices serve as a guide for typical repair services in accordance with Article 5 of Directive (EU) 2024/1799. Actual costs may vary depending on the model, fault description, condition of the appliance, and required spare parts.
Vacuum Cleaners
| Repair Service | Indicative Price |
|---|---|
| Motor defective | from €35.00 |
| Cord rewinder defective / cable break | from €35.00 |
| Power switch / switch generally defective | from €35.00 |
| Motor filter clogged | from €35.00 |
| Appliance shipping (outbound and return) | €12.00 |
Spare parts and accessories such as suction tubes, floor nozzles, or filters are available via our shop: www.profi-electro.de
Repair shops can obtain repair manuals for vacuum cleaners in our download portal: download.etv.de and spare parts from our service partner: gren24.de
Spare Parts and Prices per Model (Vacuum Cleaners)
HS 2631
| Mains cable | €7.20 |
| Power switch | €5.99 |
| Cord rewinder | €12.99 |
| Motor | €25.00 |
| Main board | €8.90 |
BS 1314
| Mains cable | €8.50 |
| Power switch | €7.20 |
| Cord rewinder | €11.50 |
| Motor | €27.00 |
| Main board | €9.90 |
BS 1300 N / BS 9019 CB
| Mains cable | €5.20 |
| Power switch | €6.99 |
| Cord rewinder | €11.99 |
| Motor | €22.00 |
| Main board | €11.90 |
BS 3000 CB
| Mains cable | €5.50 |
| Power switch | €4.99 |
| Cord rewinder | €10.50 |
| Motor | €22.00 |
| Main board | €11.90 |
PC – BS 3133
| Mains cable | €7.20 |
| Power switch | €6.80 |
| Cord rewinder | €14.99 |
| Motor | €28.00 |
| Main board | €7.90 |
PC – BS 3141
| Mains cable | €6.50 |
| Power switch | €6.99 |
| Cord rewinder | €10.99 |
| Motor | €23.25 |
| Main board | €11.40 |
PC – BS 3134
| Mains cable | €4.90 |
| Power switch | €5.99 |
| Cord rewinder | €11.49 |
| Motor | €21.50 |
| Main board | €8.90 |
Our Partner for Large Domestic Appliances
Elesco Europa GmbH
Langer Acker 35
30900 Wedemark
0511 51 51 3360
info@elesco-europa.com
Indicative Prices for Typical Repairs
The following prices serve as a guide for typical repair services in accordance with Article 5 of Directive (EU) 2024/1799. Actual costs may vary depending on the model, fault description, condition of the appliance, and required spare parts.
Washing, Cooling, Dishwashing
| Repair Service | Indicative Price |
|---|---|
| Diagnosis incl. cost estimate | from €168.00 |
| Cost estimate | from €30.00 |
| Video call diagnosis end customer | from €60.00 |
| Video call & cost estimate | from €90.00 |
| Minor repairs e.g. door seal replacement | from €168.00 |
| Replacement of control panel washing machine | from €168.00 |
| Replacement of door boot seal washing machine | from €168.00 |
| Replacement of drain hose washing machine | from €168.00 |
| Replacement of heating element washing machine or dishwasher | from €168.00 |
| Replacement of pump washing machine | from €168.00 |
| Replacement of pump dishwasher | from €209.00 |
| Replacement of power supply washing machine | from €168.00 |
| Replacement of power supply dishwasher | from €209.00 |
| Replacement of timer, clock, or circuit board oven | from €168.00 |
| Replacement of heating element oven | from €168.00 |
| Replacement of fan oven | from €168.00 |
| Replacement of regulator hob | from €168.00 |
| Replacement of heating element hob | from €168.00 |
| Replacement of thermostat refrigerator | from €168.00 |
| Replacement of temperature sensor refrigerator | from €168.00 |
| Hourly wage | from €114.00 plus spare parts |
| Hourly wage incl. travel time | from €168.00 |
Before carrying out chargeable repairs, you will receive an individual cost estimate upon request.
Spare Parts
Spare parts and accessories are available through our authorized spare parts partner.
https://bomann.sparepartservice.shop/eshopmvc/index?g7=1329004N&
Repair businesses can obtain your spare parts and service manuals from our partner.
This allows you to have your appliance repaired by any service company of your choice. Availability and prices are displayed in the spare parts shop.
Disclaimer Wording
The prices stated represent non-binding guideline values for typical repair services. Actual costs may vary depending on product model, fault description, spare part requirements, and appliance condition. The individual cost estimate provided by the authorized service partner is decisive.
FAQ – Repair & Spare Parts
Why do we offer repairs?
We support the repair of our products to extend their lifespan and conserve resources. We work with authorized service partners to carry this out.
How can I register a repair with you?
You can register your repair through our authorized repair partner:
for small domestic appliances
Dieter Gren GmbH
Krefelder Straße 500
41066 Mönchengladbach
02161 17 475
info@gren24.de
for large domestic appliances
Elesco Europa GmbH
Langer Acker 35
30900 Wedemark
0511 51 51 3360
Mon-Thu: 8:00 – 17:00, Fri: 8:00 – 15:45
info@elesco-europa.com
After inspecting your appliance, you will receive further information regarding the process as well as – if required – an individual cost estimate.
What does a repair cost?
Costs depend, among other things, on:
- Product model
- Fault description
- Required spare parts
- Appliance condition
For orientation purposes, we publish indicative prices for typical repairs on our website. The final costs will be communicated to you before any chargeable work is carried out.
Are the published prices binding?
No. The prices stated are non-binding guideline values for typical repair services.
Actual costs may vary in individual cases.
Will I receive a cost estimate before the repair?
Yes. Before chargeable repairs, you will receive an individual cost estimate or information regarding the expected repair costs.
Are there any costs incurred if I decline the repair?
Depending on the product and inspection effort, diagnostic, testing, or shipping costs may apply. You will receive information about this during the repair registration process by our service partner.
How long does a repair take?
The repair duration depends in particular on:
- Type of fault
- Spare part requirements
- Shipping transit times
- Workload of the service partner
Our service partner will inform you about the expected processing time.
Can I order spare parts myself?
Yes. Spare parts and accessories for large domestic appliances are available through our authorized spare parts partner.
https://bomann.sparepartservice.shop/eshopmvc/index?g7=1329004N&
Spare parts and accessories for small domestic appliances can be found in our shop.
https://www.profi-electro.de/produkte/ersatzteile-zubehorshop.html
The availability of individual spare parts may vary depending on the product model. Please observe the safety instructions in the instruction manual.
Can I repair my appliance myself?
This depends on the respective product and the type of repair. Certain repairs should be carried out exclusively by qualified specialist personnel, especially concerning electrical or safety-relevant components.
Specialist businesses can obtain repair manuals and all relevant spare parts for large domestic appliances from our spare parts partner: https://de.aswo.com/.
Repair businesses can obtain repair manuals for vacuum cleaners in our download portal: https://download.etv.de/ and spare parts from our service partner: https://gren24.de/.
Please observe the safety instructions in the instruction manual.
Will I lose my warranty due to a repair?
Not every repair automatically leads to the loss of warranty claims. However, improper interventions or repairs by unauthorized third parties may affect existing warranty or guarantee claims.